Privacy policy CoolDogs
About our privacy policy
CoolDogs cares greatly about your privacy. We exclusively process data that we need for (improving) our services,
and carefully handle all information gathered about you and your usage of our services. Your data is not shared with
third parties for commercial goals. This privacy policy applies to the use of the website and the services provided by
CoolDogs. The starting date for the validity of these terms and conditions is 03/12/2021, with the publication of a new
version the validity of all previous versions is canceled. This privacy policy describes what information about you is
collected by us, what this data is used for and with whom and under what conditions this data could be shared with
third parties. We also explain to you how we store your data, how we protect your data against misuse and what rights
you have regarding the personal data you provide us.
If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact
details at the end of our privacy policy.
About our dataprocessing
Below you can read how we process your data, where we save it, what security techniques we use and to whom the
data is visible.
Our webshop has been developed using MijnWebwinkel a.k.a. MyOnlineStore software. Personal data gathered with
the use of our website and services is shared with MyOnlineStore. MyOnlineStore requires access to these details to
offer (technical) support. They will not use this data for any other purposes. MyOnlineStore has an obligation, based
on the agreement we have with them, to take necessary precautions and security measures when it comes to your
personal data. MyOnlineStore uses cookies to gather technical information about the use of the software. No
personal data is gathered and/or stored. MyOnlineStore maintains the right to internally share the gathered data to
improve its own services.
We use the webhosting- and email services of MijnDomein. MijnDomein processes personal data on behalf of us and
will not use this data for their own purposes. This party can however collect meta-data about the use of their
services. This is not personal data however. MijnDomein has taken necessary precautions and security measures,
both technical and organisational, to prevent loss, abuse and misuse of your personal data. MijnDomein is obligated
to a duty of confidentiality based on the agreement we have with them.
E-mail and mailinglists
My webhost
For our regular business email, we use the email services of My webhost. This party has implemented fitting
technical and organisational measures to prevent misuse, loss or corruption of your data. My webhost does nothave access to our mailbox and we treat our email-traffic confidentially.
Payment processors
For concluding and processing (part of) our payments in our webshop we use the payment provider Multisafepay.
Multisafepay processes your name, address and residence information. They also process payment information
such as your bank account number or credit card number. Multisafepay has implemented fitting technical and
organisational measures to protect your personal data. Multisafepay retains the right to use your personal
(anonymized) information to further improve their services and, within this context, share it with third parties. All of
the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services
by Multisafepay that uses third parties. Multisafepay does not store your data any longer than the instalments
permitted by the appropriate legal grounds.
Transport and logistics
Accounting and Bookkeeping
External sales channels
Purpose of data processing
General purpose of data processing
We use your data with the sole purpose of providing you with our services. This means that the goal of processing
this data stands in direct relation to the assignment or task that you offer us. We do not use this data for
(addressed) marketing purposes. If you share information with us and we use this information to - not based on a
request – contact you at a later time, we will first ask for explicit consent. Your data is not shared with third parties,
with any other purpose than to fulfil accountancy and administrative obligations. These third parties are all
obligated to a duty of confidentiality based on the agreement we have with them, an oath or legal obligation.
Automatically collected data
Information automatically gathered by our website is processed with the sole purpose of providing you with and/or
to further improve our services. This information (for instance your IP address (anonymised), web browser and
operating system) is not personal information.
Cooperation in tax and criminal investigation
In some cases, we may be obligated by government to a lawful duty of sharing your information with the purpose of
assisting in a fiscal or criminal investigation. In such cases we are forced to comply and assist, but will, based on
lawful possibilities, offer objection.
Retention periods
We store your data for as long as you are a client with us. This means that we maintain and keep your client profile
until you make it known to us that you no longer desire to use our services. Such a message also functions as a
request to be forgotten. We are required to keep invoices with your (personal) information due to relevant
administrative obligations, this information is safely stored for as long as the relevant term for these obligations has
not yet passed. Personnel no longer has access to your client profile and any documents made because of your
assignment or task.

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